Frequently Asked Questions
Understand everything from operating the device to managing your bills and receipts using the frequently asked Questions page (FAQs).
25 articles
Types of Refunds: Full, Partial, and Custom
Explore the simplest method for executing a FULL REFUND on the eatOS Dashboard with our comprehensive guide. Unlock valuable insights, tips, and step-by-step instructions to guarantee a seamless and successful refund...
PopularHow to Reset Password
Struggling to recall your eatOS username or password? Rest easy - our straightforward guide will help you swiftly reset your login details and regain access to your account. Discover expert tips on securely and effici...
Some readersIs Internet Required for Using eatOS?
Navigating the necessity of an internet connection for eatOS isn't a simple answer. Uncover the intricacies to make an informed decision on whether this advanced ordering platform suits your needs. Explore the ins and...
Some readersHow to Add or Edit a Tip
Uncover seamless tips editing with eatOS! Elevate your restaurant's service excellence by mastering tip customization through our user-friendly platform. Effortlessly navigate and update tips via the dashboard or POS,...
Some readersHow to Add an Employee
Explore the comprehensive guide that walks you through the process of adding, editing, archiving, unarchiving, and permanently deleting employees on eatOS. Discover the ease of updating employee details and maintainin...
Some readersAdding a New Restaurant Location
Effortlessly extend your restaurant's reach by seamlessly adding a new branch location through eatOS. Our guide walks you through straightforward steps to effortlessly incorporate a new branch into your eatOS system,...
Few readersGuide to Closing Open Paid Orders
Master the art of efficiently closing pending orders on eatOS for seamless restaurant operations. This guide provides step-by-step instructions for closing orders via both the dashboard and POS, ensuring accurate and...
Few readersManually Adjusting Employee Working Hours
Guarantee precise time records for your restaurant staff by mastering the art of editing clock-ins and outs within eatOS. This guide takes you through a straightforward process, providing the flexibility to adjust hou...
Few readersLive Support: App & Dashboard Connections
Access real-time assistance effortlessly on eatOS with this guide, enabling you to connect to live support directly from your app or dashboard. Learn how to obtain immediate help for any technical queries or system fu...
Few readersHow to Edit Menu Product Prices
Ensuring accurate menu prices is crucial for the success of your restaurant operation. This guide walks you through easy steps to seamlessly edit product prices on the eatOS platform. Whether adapting to market change...
Few readersMonitoring Guest Preferences
Elevate guest satisfaction and craft tailored experiences with eatOS! Explore the seamless process of monitoring frequent guest preferences to personalize their visits. Discover how to effortlessly access and analyze...
Few readersAccount & Password Update Guide
Safeguard your eatOS account with ease by ensuring it remains secure and accurate through simple updates to account information and passwords. This guide walks you through easy steps to modify personal details and str...
Few readersHow to Download My Guest List
Streamline event planning with eatOS by effortlessly downloading your guest list. This comprehensive guide walks you through the steps to access and extract guest information seamlessly. From viewing your list to expo...
Few readersHow will I Know my City's Tax Rate
Maintain compliance with your city's tax regulations seamlessly using eatOS. This guide takes you through simple steps to access and verify your city's tax rate on the dashboard. Ensure accurate financial reporting an...
Few readersHow to Add or Remove Tax from Bill
Become a master at effortlessly modifying taxes with the POS app. Discover easy-to-follow steps to seamlessly add or remove taxes, providing you with precise control over billing preferences and adaptations in your tr...
Few readersLabor Analytics & Report: View & Print
Effortlessly access and print Sales & Labor Reports on eatOS for crucial insights into your restaurant's success. This guide walks you through simple steps to navigate and extract comprehensive sales and labor data, e...
Few readersHow to Build and Edit Service Areas
Effortlessly craft and adjust service areas with eatOS, guaranteeing a tailored dining experience. Master the art of navigating and building service regions with ease, utilizing tools that offer precise customization...
Few readersHow to Create and Manage Discounts
Unlock the full potential of discounts for your business with this comprehensive guide on eatOS. Discover how to effortlessly create and manage diverse discount types for products or services through simple steps on b...
Few readersCreating Online Ordering Promo Codes Guide
Empower your restaurant's marketing strategy by mastering the creation of impactful promo codes for online ordering. This guide outlines simple steps to craft and implement these strategic discounts, attracting and re...
Few readersHow to Add Job Type and Pay Rate
Become an expert in employee management with eatOS by effortlessly adding job types and configuring pay rates. This guide takes you through simple steps to customize job roles and set compensation, whether you're hiri...
Few readersHow to Assign Dashboard Access to Employees
Empower your restaurant team efficiently with tailored dashboard access on eatOS. Discover how to grant full or limited access to employees or specific roles, ensuring a secure and well-organized work environment. Exp...
Few readersHow to Setup Employee Roles and Department
Elevate your restaurant's efficiency with eatOS! Discover how to seamlessly set up employee roles and departments to create a well-structured and organized workforce. Dive into our step-by-step guide to customize role...
Few readersHow to Set Employee Time Off
Optimize your restaurant's staffing with eatOS! Explore how to effortlessly manage employee time-off requests, ensuring a balanced team and smooth operations. Follow our simple steps to efficiently set time-off for pl...
Few readersHow to Setup Revenue Center
Effortlessly streamline your restaurant's operations with eatOS by strategically setting up revenue centers. This guide walks you through the simple process, enabling you to manage various aspects, from dine-in to tak...
Few readersHow to Automate Discounts
Explore the seamless method of automating discounts on eatOS to elevate your restaurant's pricing strategy. This guide takes you through a step-by-step process in both the dashboard and POS, enabling you to efficientl...
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