AI agent online 24/7
Support that resolves, not just responds queries.
Ask the eatOS support agent in plain language. It answers from 320 help articles, shows you the exact guide it used, and hands you to a specialist with your details already attached when a person is faster.
Grounded in 320 articles across 18 categories. Prefer to browse? Everything is still below.
Agent first, humans always
The agent handles the answer. The same specialists who install eatOS in live restaurants take it from there.
An agent that answers, triages and acts
Three tiers, each stated plainly so you know exactly what happens when you ask.
Grounded answers with sources
Ask in plain language. The agent answers from the eatOS help center and cites the exact guides it used, so you can verify each and every step during process.
Diagnoses and routes
When an answer is not enough, the agent collects the product, the device and the severity, then routes you to the right channel with that context already attached.
Takes action on your account
Account actions such as checking an order, running a device health check or resending a receipt run behind secure sign-in, scoped to your specific locations only.
Where the agent hands you off
Triage automatically picks the right channel that matches the severity and carries your full context into it. You can also go straight to any of them.
Get started in three steps
From choosing a plan to serving your first check, with a specialist alongside you the whole way.
Choose your plan
Pick a 1 or 3 year plan that fits your service model. Every plan includes unlimited support at no extra cost.
See pricingCreate your eatOS account
Your onboarding specialist sets up your account, menu structure and payment processing with you on the call.
Book a demoActivate in Dashboard
Pair your terminals, Kitchen Display System and Guest Facing Display from the Dashboard, then go live the same day.
Activation guidesMost read guides
The articles our customers open most, from resetting an employee PIN to adding a new location.
Customer Onboarding & Account Setup Guide
Get started effortlessly with eatOS for your restaurant's POS, KDS, POP, Kiosk, and CFD needs! Our streamlined onboarding guides you through creating an account and integrating features seamlessly. Whether you're star...
6 min readPoint-of-SaleGift Card Management
Discover hassle-free gift card reloading with our simple step-by-step guide. Easily add funds to your card with our comprehensive instructions, ensuring a seamless process. Explore now for a stress-free reloading expe...
2 min readKitchen Display SystemKDS - Status Setting
Amplify kitchen productivity with eatOS KDS - Status Setting. Seamlessly manage order statuses for smooth communication and prompt delivery, effortlessly elevating your restaurant operations.
1 min readGetting StartedOnline Ordering Setup Guide
Explore the simplicity of getting started with eatOS online ordering! This step-by-step guide will walk you through everything you need to know about setting up your store, from creating an account to selecting delive...
5 min readAbout eatOSWhat is eatOS and how does it work?
Explore the innovative eatOS platform with this in-depth article, delving into its features, benefits, and cutting-edge technology. Step into the world of eatOS to understand why it's revolutionizing food delivery – d...
1 min readPaymenteatOS App: Initiating a Partial Refund
Discover the latest in Point-of-Sale (POS) technology – eatOS' Product-Level Refund feature. Streamline your refund process, enhancing the shopping experience for customers. Learn how to use POS product-level refunds...
1 min readMenu ManagementeatOS Dashboard: Menu Management
Maximize your restaurant's potential with eatOS! Seamlessly create and manage menus using the intuitive eatOS Dashboard. Benefit from a user-friendly interface to optimize your menu and make informed decisions for bus...
3 min readMenu ManagementeatOS Dashboard: Product Management
Effortlessly craft and manage your menu offerings with the intuitive features of the eatOS Dashboard. Seamlessly select, organize, and customize food items to cater to your customers' preferences. Explore the power of...
2 min readBrowse all categories
Frequently Asked Questions
Understand everything from operating the device to managing your bills and receipts using the frequently asked Questions page (FAQs).
25 articlesGetting Started
Check out our quick guide on getting started with our platform. Find out all you need to know about eatOS.
17 articlesHow-To Articles
Step-by-step guides to help you achieve specific tasks and master features.
27 articlesPoint-of-Sale
Learn insightful details about your Point of Sale, get familiar with your settings and learn new updates about our system.
56 articlesDashboard
Find help with setup, customization, navigation, , and troubleshooting for your Dashboard.
75 articlesKitchen Display System
Comprehensive guides and tips for optimizing and troubleshooting about your kitchen display setup.
24 articlesPoint-of-Purchase
Guides on maximizing the effectiveness of your point of purchase displays and systems.
19 articlesOnline Ordering
Essential guides and proven best practices for setting up, managing, and optimizing your online ordering system.
7 articlesOrderOS
Detailed user guides and strategic insights to help you effectively navigate and utilize all essential features of MerchantOS.
2 articlesMenu Management
Find out everything about eatOS Inventory Management services and related queries on our eatOS inventory management support web page.
7 articlesCustomer Management
Learn how to manage your customers using the eatOS application and eatOS dashboard.
2 articlesKiosk
Comprehensive guides and tips for setting up, managing, and optimizing your kiosk systems.
11 articlesHardware
Find out everything about eatOS hardware solutions and related queries on our eatOS hardware support web page.
16 articlesPayment
Find out everything about eatOS Payment services and related queries on our eatOS payment support web page.
5 articlesIntegrations And SDKs
Find a list of complete SDK integration guidelines and related queries on our eatOS integrations support web page.
6 articlesAbout eatOS
What is eatOS?
2 articlesTroubleshooting Guide
Step-by-step solutions and expert tips to quickly resolve common issues and technical problems efficiently.
19 articlesKnown Issues
A comprehensive list of known current issues, including descriptions and any available temporary workarounds.
0 articlesYour personal team of experts
Support is never an upsell at eatOS. Onboarding, training, hardware troubleshooting and ongoing optimization are included with each and every plan, delivered by real specialists according your time zone.
- 24/7
- Coverage, every day of the year
- < 4 min
- Average first response time
- 0 USD
- Cost for ongoing support
Advanced technical support
Top tier restaurant technology experts
Our team has run kitchens, bars and counters. You get people who understand a Friday night rush, not a script reader.
24/7 emergency coverage
Hardware down, printer offline, payments stalled: we answer at 2am with the same urgency as 2pm, every day of the year.
A dedicated support expert
One named specialist who knows your locations, your menu and your setup, so you never restart the story on every call.
Still need a hand?
Our support team is available around the clock. Check live service health, or reach out we will get you back up & running.