eatOS App: Initiating a Partial Refund

Introduction

Processing a partial refund through the eatOS App is a crucial skill for businesses seeking to ensure customer satisfaction and maintain transaction transparency. This guide outlines the steps to process a partial refund, facilitating a smooth experience for both sellers and customers.

In this brief guide, we'll explore the key steps involved in processing a partial refund, ensuring a smooth and transparent experience for both the customer and the seller.

Table of Contents

Partial Refund on the eatOS App

How to Process Partial Refund in eatOS Point of Sale on Vimeo

Step 1: Access the refund options via the app's navigation bar. Tap on "Tickets" from the left-hand side to start the process.

Step 2: Choose the specific completed ticket that requires a refund. Remember, only completed tickets can be refunded.

Step 3: Within the selected ticket, identify the item(s) needing a refund. Swipe left on the item and tap "Refund" to start the process.

Step 4: You'll be asked to select a reason for the refund from the available options. Make sure to choose the correct reason.

Step 5: After selecting the reason, confirm by tapping "Done" to proceed. This updates the transaction status to "Partially Refunded," indicating the refund process has begun.

Step 6: The status will now show as "Partially Refunded," confirming the refund process initiation.

The eatOS app offers a user-friendly interface for hassle-free partial and full refunds. If you need assistance or have any questions, our support team is ready to help.

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Updated on: 05/03/2026

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