Point of Sale - Full Refund Initiation

Introduction

Check out our Point of Sale - Full Refund Initiation guide for a smooth and professional refund experience. Learn the key steps and rules to start offering full refunds at the Point of Sale and run your business more efficiently. Improve your skills in handling refunds with a simple approach.

In this article, we'll show you how to initiate a full refund step by step using the eatOS application. Follow these instructions to manage refunds efficiently and keep your customers happy.

Table of Contents

How to process a full refund using the eatOS application

How to Process Full Refund in eatOS Point of Sale from eatOS - Restaurants Made Simple on Vimeo

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Step 1: Tap on "Tickets" from the left-hand side of the navbar.

Step 2: Find and select the specific transaction you want to refund from the list of transactions.

Step 3: Swipe left on the total amount paid on the selected ticket and choose "Refund."

Step 4: You'll be asked to confirm the refund transaction with a Yes or No option. Tap "Yes" to proceed or "No" to cancel.

Step 5: If you confirm with "Yes," select a reason for the refund and tap "Done" when finished.

Step 6:. Once completed, you'll see an image indicating a fully refunded ticket.

Following the refund guidelines, we're committed to making sure both you and your valued customers have an easy and hassle-free refund process.

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Updated on: 05/03/2026

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