Getting Started with Epson TM-m50

Introduction

The Epson TM-M50 is a versatile and reliable receipt printer designed to meet the diverse needs of businesses. With cutting-edge technology and a commitment to performance, Epson continues to deliver innovative solutions for retail and restaurants.

Getting Started

Hardware Setup

Plug in the printer using the provided power cable and turn it on. Ensure that you connect it to a power source compatible with the printer's specifications.

Load thermal paper into the paper roll holder. Make sure to follow the instructions in the user manual regarding the correct way to load the paper to avoid jams or printing issues.

Detecting Printer

Note: Please see the Point of Sale - Advanced - Paired Printer for steps to add a printer to the eatOS app.

Step 1: Be sure you have the eatOS app open and are logged in. The specific user does not matter.

Step 2: From your new order screen tap the drop-down arrow ( a ) or slide the setting bar down ( b ):

Step 3: Select Advanced

Step 4: Next , select Printer

Step 5: Followed by selecting Paired Printer.

Step 6: Tap on Detect. Followed by selecting your default KOT printer, receipt printer, and custom item.

Step 7: Tap on Test Printer

Troubleshooting

Here are some steps you can take if you're printer seems to be functioning incorrectly or not at all:

For additional info or troubleshooting, turn the printer off. After the printer is powered down, hold down the feed button and keep holding it while turning the printer back on. The printer should start printing diagnostics and information that includes the MAC address, IP info, etc.

What does an orange light indicate on my printer?

A flashing orange light on a printer can mean a few things, but it usually means a problem of some kind.

Updated on: 01/16/2026

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