Getting started Epson TM-U220B

Introduction

The Epson TM-U220B is a high-performance impact printer specifically designed for reliable receipt and kitchen printing in various business environments. With its robust construction, fast printing speed, and versatile connectivity options, this printer is a popular choice for businesses in retail, hospitality, and other sectors. Its exceptional durability, excellent print quality, and easy integration make it an ideal solution for companies seeking efficient, dependable printing for receipts, orders, and tickets.

Getting started

Carefully unpack the printer and remove all packaging materials. Ensure you have all the necessary components, including the printer, power supply, interface cable, and any accompanying documentation.

Hardware setup

Connect the printer to a power source using the provided power supply. Ensure that the power outlet matches the printer's voltage requirements.

Step 1: Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack.

Step 2: Open the ribbon cassette cover of the printer using the tabs on each side of the cover.

Step 3: Remove the old ribbon, if there is one.

Step 4: Insert the new ribbon cassette as shown and push the ribbon cassette down until it clicks.

Step 5: Close the ribbon cassette cover of the printer

Step 1: Turn on the printer and open the roll paper cover by using the tab, as shown below.

Step 2: Insert the paper roll, ensuring it is placed correctly and aligns with the paper feed path.

Step 3: Close the printer cover.

Detecting Printer

Please see Point of Sale - Advanced - Paired Printer for steps to add a printer to the eatOS app.

Testing

Step 1: Be sure you have the eatOS app open and are logged in. The specific user does not matter.

Step 2: From your new order screen tap the drop-down arrow ( a) or slide the setting bar down ( b):

Step 3: Select Advanced

Step 4: Next , select Printer

Step 5: Followed by selecting Paired Printer.

Step 6: Tap on Detect. Followed by selecting your default KOT printer, receipt printer, and custom item.

Step 7: Tap on Test Printer

Troubleshooting

Here are some steps you can take if you're printer seems to be functioning incorrectly or not at all:

For additional info or troubleshooting, turn the printer off. After the printer is powered down, hold down the feed button and keep holding it while turning the printer back on. The printer should start printing diagnostics and information that includes the MAC address, IP info, etc.

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Updated on: 01/16/2026

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