Unable to Login

Introduction

Encountering login issues with the eatOS app can be frustrating, but there's a simple solution to address this concern. This article provides step-by-step instructions on how to force-stop the app on different device models, such as Elo and Sunmi, to help you regain access.

Table of Contents

Resolving Login Issues: Force Stop the App

Force Stopping the App on Elo:

If you're using an Elo device, follow these steps to force-stop the app:

Step 1: Manually Enable Control Panel

On the back of the screen, hit two buttons to enable the control panel.

Step 2: Access the Panel Remotely

Enter the password "1elo" to access the control panel.

Step 3: Navigate to Settings

From the apps list, select "Settings."

Step 4: Open Apps & Notifications

Select: Apps & Notifications

Step 5: Select App Name

Find and select the "Name of App by eatOS" app.

Step 6: Force Stop the App

Choose "Force Stop" from the available options.

Step 7: Confirm

Confirm by selecting "Yes" on the confirmation pop-up.

Force Stopping the App on Sunmi:

If you're using a Sunmi device, use these steps to force-stop the app:

Step 1: Navigate to the Sunmi Home Screen

Select the Circle Icon at the bottom center of the screen to access the Sunmi Home Screen.

Step 2: Access Settings

From the apps list, select "Settings."

Step 3: Open Apps & Notifications

Choose "Apps & Notifications" from the list.

Step 4: Select App Name

Find and select the "Name of App by eatOS" app.

Step 5: Force Stop the App

Choose "Force Stop" from the available options.

Step 6: Confirm

Confirm by selecting "Yes" on the confirmation popup.

Conclusion:

By following these straightforward steps to force-stop the app on your Elo or Sunmi device, you can troubleshoot login issues effectively.

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Updated on: 10/08/2025

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