Fixing KDS Ticket Visibility Problems

Introduction

If you're experiencing challenges with missing or dropped tickets on your KDS (Kitchen Display System), don't worry. This troubleshooting guide will walk you through the steps to effectively address these issues and ensure the smooth functioning of your KDS.

Table of Contents

Resolving KDS Ticket Visibility and Drop Issues

Step 1: Initiating Sync

If you notice that a fired or charged order isn't appearing on your KDS, follow these steps to initiate a synchronization process:

Open the KDS interface and locate the "Settings" gear wheel.

Click on "Sync" and allow the sync process to complete. This should happen quickly.

Note: If an "offline" error pop-up appears during the sync attempt, this solution won't be effective. In such cases, you'll need to perform a force stop.

Step 2: Issue Fixed

If the visibility issue is resolved after performing the sync, great job! You've successfully resolved the problem.

Step 3: Forced Stop of KDS App

If the issue persists, proceed with force-stopping the KDS app by following these steps:

Conclusion:

By following these straightforward steps, you can effectively troubleshoot and address KDS ticket visibility and drop issues.

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Updated on: 10/23/2025

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