SUNMI POS Log Collection

How to Obtain POS Log Files from iMin and SUNMI Devices

POS logs enable the eatOS team to investigate issues accurately by recording device activity before, during, and after an incident. Support, QA, and Development use these logs to confirm issues, identify root causes, and validate fixes.

Use this guide to collect logs from iMin and SUNMI devices. Begin with the POS app upload method for most POS-related issues. Use device management tools only when device, system, or file-level logs are required.

Table of Contents

Why Logs Are Important for eatOS

Logs provide the technical evidence necessary to understand events on the POS device.

Logs help the eatOS team:

Logs capture app activity, errors, device behavior, requests, and system responses.

Logs reduce guesswork and help the team determine whether the issue originates from the POS app, device, network, backend, synchronization, database, or configuration.

Comprehensive logs enable Support, QA, and Development to investigate with fewer follow-up questions.

Logs provide QA and Development with the information needed for in-depth issue review.

Logs help confirm if the issue has been resolved following a fix or update.

Prompt log collection helps resolve issues that could impact ordering, payments, printing, synchronization, and daily restaurant operations.

Before You Begin

Before collecting logs, ensure the following:

Introduction to iMin Log Collection

iMin devices support log collection via the POS app and iMinKit Remote Management.

For most POS app issues, use the Upload Logs option from the POS screen first. For device-level issues, use iMinKit Remote Management to locate the device, capture logs, and download files for review.

Method 1: Upload Logs from the POS App

Use this method for typical POS app issues.

Option A: Upload Logs from the POS Drop-Down Menu

Option B: Upload Logs Using the Headset Icon

Use this quicker method when the headset icon is available on the POS screen.

Method 2: Copy Local Logs to an Accessible Folder

Use this method when the logs are stored locally but cannot be captured directly from the original folder.

/sdcard/log

Downloads

iMinRemoteFilesFolder

The iMin cloud platform manual states that users can browse to /sdcard/log and use the capture logs operation to download the corresponding files.

Method 3: Capture Logs from iMinKit Remote Management

Use this method when you need device or system logs from an iMin device.

a. Filter by group

Select the group where the device is assigned, then choose the target device from the list

b. Search by serial number

If you know the device serial number, enter it in the search bar to find the device directly

iMin’s documentation confirms that Remote Management can retrieve logs when the device is online and connected to the cloud platform, using Device Management > Remote Management > More… > Capture Logs.

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SUNMI Devices

Introduction to SUNMI Log Collection

SUNMI devices support log collection through the POS app and SUNMI remote support tools.

For most POS app issues, use the Upload Logs option from the POS screen first. For device-level issues, use SUNMI Remote Assistance, File Transfer, or ADB when deeper troubleshooting is required.

Method 1: Upload Logs from the POS App

Use this method for standard POS app issues.

Option A: Upload Logs from the POS Drop-Down Menu

Option B: Upload Logs Using the Headset Icon

Use this quicker method when the headset icon is available on the POS screen.

Method 2: Collect Logs Using SUNMI Remote Assistance

Use this method when you need to collect device-level logs or troubleshoot the device remotely.

a. Filter by group

Select the group where the device is assigned, then choose the target device from the list

b. Search by serial number

If you know the device serial number, enter it in the search bar to find the device directly

SUNMI’s public materials confirm that SUNMI OS supports Remote Assistance and cloud-based device management through the SUNMI Partner Platform.

Public SUNMI support material also references Remote ADB debugging and log acquisition under Remote Assistance.

Method 3: Collect Logs Using File Transfer

Use this method when the device is already connected via SUNMI Remote Assistance, and you need to retrieve logs or files remotely.

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After Collecting Logs

After uploading or downloading logs, complete the following:

Troubleshooting

Best Practice

Always start by uploading logs from the POS screen for standard POS app issues.

Use iMinKit or SUNMI Remote Assistance when the issue involves the device, operating system, printer, network connection, hardware behavior, or deeper troubleshooting.

For urgent issues, collect logs as soon as possible after reproducing the issue. Logs are most useful when they include the exact time and behavior connected to the reported problem.

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Updated on: 07/15/2026

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