Rectifying Double Payment Incidents

Introduction

Encountering duplicate payments within your eatOS system can be frustrating, but rest assured, we're here to guide you through the resolution process. This article provides a step-by-step guide to help you navigate and resolve the issue seamlessly.

Table of Contents

Resolving Duplicate Payments

Step 1: Gather Important Details

Start by collecting essential information related to the incident. Make sure you have the following particulars on hand:

Note: If you don't have access to the last four digits of the card, you can cross-reference the total amount with the transaction logs available through the processor portal. Use the transaction time and total amount for verification.

Step 2: Initiate a Support Ticket

To get started with resolving the duplicate payment, follow these steps:

Once you've furnished the necessary information and verified the duplicate payment, your request will be escalated to our development support team for resolution. Our team is dedicated to ensuring a prompt and satisfactory outcome for you.

Note: Please be aware that instructions may undergo updates over time. For the most up-to-date guidance, refer to the latest documentation provided, or feel free to reach out to our dedicated support team.

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Updated on: 08/19/2025

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