Setting up Poynt 6

Introduction

This article will walk you through the process of setting up your Poynt 6 terminal.

The Poynt 6 is a compact, handheld device that serves as either a full point-of-sale (POS) terminal or a dedicated card reader. It operates on a customized version of Android and includes a small guest facing display. The device also comes with a charging dock designed for easy, secure placement.

Table of Contents

Integration

Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate Poynt.

Unboxing

Charging the Poynt Smart Terminal

2, Allow the smart terminal to fully charge, which usually takes about one hour. While charging, you can lightly tap the power button on the back of the merchant screen to see the current battery charge.

Powering ON

Connecting to Wi-Fi

How to download the Order and Pay app

a. First, select detect

b. Select default KOT & Custom KOT sections

Inserting a paper roll

To load a fresh roll of receipt paper into your device, lift the latch on the printer compartment and pull it out. This will release the latch. Unwrap the roll of paper, make sure that the paper is taut to the roll, and place the roll into the printer compartment. The edge of the paper should be oriented toward the top of the roll to ensure the receipt prints properly.

Troubleshooting

If your Poynt terminal will not power on or charge even after leaving it docked for a significant amount of time, please perform a hard power reset.

Step 1: If the device still doesn't power on, check that the charging pins are not damaged or bent, and all power sources are plugged in securely, the power block is plugged into the wall socket and the block itself, and the cable from the power block to the back of the docking station. Make sure the device is placed in the dock properly.

Step 2: Place the device on the docking station. Hold the power button for roughly 30 seconds and release it. This ensures that all power has been cut from the device. Try to power on the device again.

Step 3: If the device still isn't charging, wait for about 30 minutes; it might be completely dead.

Step 4: If the device still doesn't turn on, it might have to be replaced entirely. Contact support@eatos.com

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Updated on: 12/09/2025

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