Ingenico Lane 3000 Series Setup

Introduction

Use this article to follow a simple, step-by-step process for getting your card reader up and running.

Table of Contents

Getting Started

Integration

Before you unbox and connect your card reader, make sure to do the integration process first. Follow the steps below to get started. This will only cover the steps to integrate Card Connect.

Navigate to Featured Apps, and click on Card Connect

Next, you will click on Install App

Enter the required information.

a. Username*

b. Password*

c. Merchant ID*

Lastly, click on Save

Unboxing

Powering the device ON

Connection Status

To learn how to detect your card reader from the Point of Sale, simply click on the following link.

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Entering Text Using the Multi-Tap Method

Certain settings and configurations will require you to enter characters using the keypad. Each number key also represents a set of letters that can be entered with that key if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.

For Example:

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Accessing the Admin Menu

When accessing the admin menu, it will provide you access to the settings, configuration, change menu password, and restart terminal.

Step 1: Press F and enter the default password of CCMerchant using the Entering Text Using the Multi-Tap Method

Step 2: Press O to confirm the password and access the Admin Menu.

Press the down arrow to scroll down.

Press the up arrow to scroll up.

Press O (green button) to select.

Press < (yellow button) to clear.

Press X (red button) to cancel or return to the main menu.

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Setting up date and time

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Adding card reader to eatOS dashboard

After you have added your card reader to your dashboard, click here to learn how to select your card reader from the point of sale.

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Testing your card reader

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Troubleshooting

The following topics will provide information for troubleshooting your terminal.

Restart Your Terminal

Device Disconnected

Device Restarting Unexpectedly

PPS - 21 Invalid Merchant Error

If you are experiencing this error on the terminal, contact eatOS support for assistance.

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Updated on: 01/20/2026

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