Resending or Reprinting Receipts

Introduction

In a busy restaurant environment, the ability to quickly resend a digital receipt or reprint a physical receipt can significantly improve customer service. Utilizing the POS (Point of Sale) system, staff can efficiently handle these tasks. Here's a step-by-step guide based on the provided image.

Steps to Resend a Digital Receipt or Reprint a Receipt

Here, you can view a list of all orders.

Identify and select the order for which you need to resend or reprint the receipt. The order details, including guest name, arrival time, and items ordered, will be displayed.

Once you have selected the relevant order, locate the printer icon at the top right of the order details screen. Tap this icon to resend or reprint the receipt.

A "Send Customer Receipt" pop-up will appear. This pop-up provides options for resending the receipt via different methods:

After entering the necessary contact information, press the "Send Receipt" button to dispatch the receipt to the customer.

If a physical receipt reprint is needed, utilize the printing options available at the bottom of the pop-up:

Select the desired option to print the necessary documents.

Once the receipt has been sent digitally or printed, confirm with the customer that they have received it. Ensure that all their details are correct and that they are satisfied with the service.

Updated on: 04/17/2026

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