Order & Pay Guide (POP)

Introduction

Introducing the eatOS Point of Purchase mobile solution: take orders and accept payments with ease and convenience. Our powerful handheld application offers a comprehensive set of features that enable you to take and manage orders more efficiently and effectively, unlocking the full potential of your restaurant. Whether you're an independent eatery or a large-scale chain, we have all the features you need to make ordering and payment easy for both staff and customers alike. Discover more about eatOS Point of Purchase below and learn why it's the preferred choice for restaurants.

Table of Contents

Getting Started

To embark on your journey with eatOS, begin by setting up your eatOS account, a seamless process accessible either through our dedicated eatOS portal or our versatile range of apps, including POP, POS, Kiosk, and Webpage. This introductory step lays the foundation for your future interactions with our platform, granting you access to a host of powerful tools and features.

If you already have a setup and have activated an account, you can skip these steps and proceed to Setup and Configurations

Step 1: Create an eatOS Dashboard Account

Link: eatOS Dashboard

Note: This article does not cover the full configuration of your eatOS restaurant settings. Please see all related articles to help you get started.

1a. Create Your Dashboard Account

1b. Enter the required information and click Next

1c. These are your official account details to be used in all account setups of your POS It is important to provide detailed and correct information to successfully create your dashboard account

Back to Top

Step 2: Register Account Using License – Activation

2a. Once you have successfully created your dashboard account, sign into your Point of Sale using the same email address and password to register your LICENSE KEY to be able to have access to the eatOS dashboard.

2b. An authentication code will be sent to your email to authorize you to create, access, and modify the eatOS dashboard

You may refer to this article as well - Customer Onboarding & Account Setup Guide

Back to Top

Setup and Configurations

Step 3: Once you've successfully established your account, take control of your settings by accessing the hamburger menu located at the upper left corner of your screen.

3a. First, tap the hamburger menu to unlock a world of customization options and fine-tune your experience to your liking.

3b. Next, navigate to the list and select the "Settings" option to proceed to the next step.

3c. Subsequently, you will be directed to the settings page, providing you with the opportunity to configure the device according to your specific preferences and requirements.

Step 4: Settings - Hardware

To enhance functionality and efficiency, activate the seamless connection of paired printers with the QSR system.

Printer

4b. Select or assign a printer

i. Select the default KOT printer. Kitchen Order Ticket or KOT, is a digital means of sending orders to the kitchen staff. The ticket includes details such as the table number, items ordered, and their quantity, with the applied modifiers and add-ons.

ii. Select the default bill/receipt printer

The bill/Receipt printer is used to print order bills and transaction receipts, customizable for both customer and merchant copies.

iii. Select the default custom item printer

Any order containing custom items only will be received by this printer.

Step 5: Settings - Printer Advanced

Within this section, you'll find a range of essential settings that have been carefully designed to cater to your specific needs. The available options within this settings section encompass the following key functionalities:

5a. Auto Print - If enabled, the check receipt is printed automatically after orders are complete.

5b. Always display item quantity on a single item - It shows the quantity of each item ordered, and if the option is enabled, the bill will consistently display the quantity for individual items.

5c. Free items on the bill - The free items will be included on the customer's check receipt if enabled. You can toggle off for a less-cluttered check receipt.

Free items do not have a listed price and will not be added to the total check amount.

5d. Free modifiers on bill - An option to determine whether a free modifier should be included on the customer's bill. You can toggle it off to disable it for a less cluttered bill.

Step 6: Receipt Settings

Within this section, you'll find a range of essential settings that have been carefully designed to cater to your specific needs. The available options within this settings section encompass the following key functionalities:

6a. Auto Print - If enabled, the check receipt is printed automatically after orders are complete.

6b. Auto-print refund receipt - A refunded receipt will automatically print after a refund is completed if enabled.

6c. Itemized receipt - The receipt printed is always itemized

6d. Print customer copy - A customer's copy of the receipt will always be printed if enabled.

6e. Suggested gratuity on receipt - The suggested gratuity amount is printed on the customer’s receipt if enabled.

Step 7: Kitchen Settings

Within this section, you'll find a range of essential settings that have been carefully designed to cater to your specific needs. The available options within this settings section encompass the following key functionalities:

7a. Large Kitchen Order Ticket Item Text - If enabled, items sent to the kitchen printer are in large size.

7b. Large Kitchen Order Ticket Item Number - The order number is printed in large font when sent to the kitchen printer.

7c. Print Each Item Individually - If enabled, print items individually per order.

7d. Reverse Kitchen Order Ticket Font Style - This setting simply reverses the order ticket font style.

Kitchen Order Ticket Modifier Size

Kitchen Order Ticket Print With

Print kitchen orders together with the designated order type to ensure a seamless and efficient flow of order information. This process enables clear categorization and streamlines communication within the kitchen, thereby enhancing the overall order fulfillment process.

Signature And Tip Line

Should you choose to activate this feature, a designated line for capturing the customer's signature will be made available for orders exceeding the predefined amount. This valuable option adds an extra layer of security and documentation for high-value transactions, ensuring a seamless and professional customer experience.

Card Readers

Step 1: Tap on the “Detect Card Reader” button.

Step 2: Select the preferred card reader by tapping it. You will then see a check indicating that the device is actively connected.

Cash Drawers

To add a new cash drawer

Step 1: Tap on the “+ New” button.

Step 2: Input the preferred Cash Drawer Name

Step 3: Select the cash drawer type.

Step 4: Select the drawer printer (If applicable).

Step 5: Tap “Add” to save the changes.

Server

Step 1: Connect or disconnect the device to the server by tapping on the “Connected” or “Disconnected” Status.

Step 2: Tap on “Manually Sync” to refresh the connection to the server.

Step 8: Settings - End of Day

On your End of Day Setting, start the “End of Day” function by tapping on the “Start” Button. This function allows you to manually enable the end-of-day tasks.

8a. Enable or disable the end-of-day reminder.

8b. If the End of Day Reminder is enabled, set the preferred “End of Day Reminder” time.

8c. Choose the devices on which you want to enable the "End of day" function to operate.

8d. Enabling Automatic Tasks

i. End Of Day Tasks - Enable or disable the automatic task for EOD.

ii. Run Task At - This will automatically run the EOD task to close out open paid and canceled orders and clock out employees.

iii. Clock out Employees - if enabled, it will automatically clock out employees who are still clocked in.

iv. Close Drawer - It will automatically close the drawer within the set time if enabled.

v. Print End of day Receipt Report - The receipt report will be printed automatically within the set time to run the automatic task.

vi. Print Employee Data On Sale Summary Receipt - The employee sales summary will be printed automatically within the given time to run the automatic task.

vii. Close Paid Orders - The device will automatically close all paid orders if enabled.

viii. Cancel Unpaid Tickets - The device will cancel all unpaid tickets during the automatic run of the EOD report.

8e. Daily Operations Report

Step 9: Settings - Customize App

9a. Font Size

To fine-tune the font size to your liking, slide the adjustment bar to your desired size. This user-friendly method allows you to tailor the font size to your exact specifications, ensuring optimal readability and a more customized experience.

9b. Table Grid

Modify the grid view to your preferred layout, choosing between either a 2x3 or 3x3 configuration, and finalize your selection by tapping "Save" to apply the changes. This feature grants you control over the display format, enabling you to optimize your viewing experience according to your specific preferences.

9d. Instabug

To enable or disable the Instabug function:

Step 1: On your Customize App Settings tap on Instabug to disable it and tap again to enable it.

Back to Top

Testing

To initiate printer testing, please follow the steps outlined below. These instructions will guide you through the process, ensuring that your printer functions optimally and allowing you to troubleshoot any potential issues effectively and swiftly.

Testing Printers

Step 1: Go to the printer settings

Step 2: Then tap on Detect the printer.

Step 3: Next, tap the test printer to initiate the printer test across the connected printers associated with the device on the network.

Back to Top

Troubleshooting

Connected Printer not working

To troubleshoot the missing menu, follow these steps:

Step 1: Go to Settings

Step 2: Select hardware

Step 3: Select printer

Step 4: Tap on Detect Printer to refresh connections.

Step 5: Tap on Test Print to test if all connected devices are printing.

Step 6: Check receipt if properly inserted.

Step 7: Check if printers are on and connected to the network.

Back to Top

Updated on: 07/30/2026

Share your feedback

Send My Feedback Cancel

Thank you!