Guest Facing Display

Introduction

The eatOS Guest Facing Display (CFD) is a valuable addition to your point-of-sale system, providing customers with transparency, order accuracy, and integrated loyalty programs. This guide will walk you through the steps to connect your POS to the CFD, configure its settings, and understand its features and workflow.

Table of Contents

How to Connect My POS to a Guest Facing Display

Integrating your Point-of-Sale (POS) system with a Guest Facing Display (CFD) can enhance the customer experience and streamline operations. Here's how you can easily connect your POS to a CFD using either an IP address or Bluetooth connectivity:

Connecting Your POS to the CFD:

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Guest Facing Display Configuration

Access your eatOS dashboard and go to the "hardware" section.

a. If you want to add a new Guest Facing Display (CFD), click on the "+ New Hardware" button.

b. To edit an existing device, tap the 3-dot icon and select edit.

Configure CFD General settings

Configure CFD Home Screen

Top Center – The logo will be positioned at the upper center of your CFD screen.

Bottom Center – The logo will be positioned at the bottom center of your CFD screen.

The position of the welcome image will be determined based on the selected logo position. For example, if you have selected the bottom center for your logo position, the welcome image will automatically be positioned at the top center of the screen.

Tap Next to configure the Checkout settings

Checkout Settings

Features

Customers can scan and make payments using their mobile devices by scanning the QR code displayed on the CFD.

Customers can choose to receive their receipts via email or SMS.

The guest facing display allows customers to view their orders during the transaction, reducing errors and enhancing the checkout experience.

CFD Home Screen Display

The Guest Facing Display (CFD) shows the order summary and provides visibility to customers regarding discounts, tax, service charges, and the total order amount. This feature enhances order accuracy and minimizes errors during daily restaurant transactions.

CFD Order Summary:

a. To enable QR payment, go to the settings in the POS restaurant location settings.

b. Click on the enable button to activate QR payment on the CFD for the specific location.

Guest Facing Display (CFD) Workflow

Payment Options

If gratuity is enabled in the POS payment settings and card payment is selected, the CFD will display the gratuity option.

Customers can input their email addresses directly from the CFD screen.

POS Screen Receipt Display: The POS screen will show the receipt type selected by the customer, indicating their chosen preference for receiving the receipt.

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Updated on: 09/04/2025

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