Kiosk Guide

Introduction

Discover a dining experience where technology meets taste. Restaurants feature self-service kiosks for customer convenience. Whether they’re in a hurry or prefer a hands-on approach, these kiosks make ordering a breeze. Come enjoy great food with a touch of modern convenience!

Table of Contents

Getting Started

To embark on your journey with eatOS, begin by setting up your eatOS account, a seamless process accessible either through our dedicated eatOS portal or our versatile range of apps, including POP, POS, Kiosk, and Webpage. This introductory step lays the foundation for your future interactions with our platform, granting you access to a host of powerful tools and features.

Create an Account from the Dashboard eatOS

Step 1: Create eatOS Dashboard Account

Link: eatOS Dashboard

Note: This article does not cover the full configuration of your eatOS restaurant settings. Please see all related articles to help you get started.

1a. Create Your Dashboard Account

1b. Enter the required information and click Next

1c. These are your official account details to be used in all account setups of your POS. It is important to provide detailed and correct information to successfully create your dashboard account

Note that the email and password provided here will be used as your login credentials to all the eatOS devices.

Enter the Security Code and select the "Finish Sign Up" button once you have done so.

Back to Top

Register Account Using License – Activation

Step 1: Go to your Self-Service Kiosk application for Android and sign in to your registered account, then enter your registered eatOS email and password

1a. Once you have successfully created your dashboard account, sign in to your Point of Sale using the same email address and password to register your LICENSE KEY to be able to have access to the eatOS dashboard.

Reminder: Your License Key will be supplied by your designated account manager; please get in touch with them to obtain it.

1b. After logging into the application, you will be prompted with a quick setup guide

i. Select a revenue center.

ii. Tap on continue or skip to proceed.

iii. Then enter the preferred device name

iv. Tap on continue; you will then be redirected to the kiosk home screen

You may refer to this article as well - Customer Onboarding & Account Setup Guide

Back to Top

Setup and Configuration

Step 1: Menu Settings

After initially setting the device name, you will be redirected to the “Menu Settings”

1a. Select the preferred category menu items you want to be displayed in the kiosk.

1b. Select the preferred add-ons you want to be displayed on the kiosk.

Step 2: General Settings

2a. Customize

2b. Select Card Reader

2c. My Account

Step 3: Gratuity Settings

3a. Gratuity Enable - Enable or disable gratuity option in kiosk.

3b. Allow Custom Gratuity Amount - Allow customers to customize the gratuity amount aside from the default amounts.

3c. Set Suggested Gratuity Amount - Select and update the amount by tapping or removing the suggested gratuity amount and input the preferred amount.

Step 4: Printer Settings

4a. Receipt Bill Printers

This will automatically show the printers connected to the kiosk.

4b. Bill Settings

4c. Receipt Settings

4d. Select Your Default Kitchen Order Ticket Printer Models

Step 5: Advance Settings

5a. Connect to Server

5b. Setup Device Name

Reminder: Once you finish with the changes, tap on the “Done” button to save the changes. For Tizen Kiosk applications, the process is the same; the only difference is that Tizen Kiosk does not have a printer setting or advanced settings.

Back to Top

Dynamic Menu Settings

Step 1: On your eatOS web page, log in using your activated eatOS account.

Step 2: From your dashboard, on the left side navigation bar, tap on Hardware.

Step 3: You can use the drop-down filter box to filter the devices to the Kiosk Device.

Step 4: Then, from the filtered list, select the kiosk device preferred, hover over the "Date Created column" and select the Edit icon.

Step 5: General - These settings let the user update the device information, customize, and enable and disable the user's preferred settings.

5a. Device Information

5b. Customize

5c. Revenue Center

5d. Hardware Settings

5e. Bill Settings

5f. Receipt Settings

5g. KOT Settings

5h. Advanced Settings

Step 6: Home screen

6a. Logo Settings

i Logo- Upload your logo for the device.

ii. Logo Position on screen - Select the position of the logo on screen.

6b. Welcome Image Settings

6c. Welcome Message Settings

6d. Idle Screen Settings

6e. Payment Options

6f. QR code Settings

Step 7: Menu

7a. Logo Settings

7b. Banner Image Settings

7c. Menu Settings

Step 8: Checkout:

8a. Checkout Settings

8b. Gratuity Settings

Step 9: Order Preview

9a. Order Preview Settings

9b. SMS Settings

Back to Top

Testing

Step 1: Process an order

Step 2: Check if the counter and kitchen devices reflect the order.

Step 3: If everything works accordingly, both the kitchen and front counter devices will reflect the test order.

Troubleshooting

No Menu Displayed

Step 1: On your eatOS dashboard tap on "Menu Management"

Step 2: Then select "Menu"

Step 3: Afterwards find your currently active "Menu Name"

Step 4: And hover over the "Date Created" column and select the edit icon.

Step 5: Then check if the "Kiosk Menu" is marked with a check icon

Step 6: Proceed to the Availability and find "Availability Kiosk", make sure the menu date and time are set.

Paper Jam

Step 1: Turn off and unplug the printer

Step 2: Remove all printer paper from the tray and try reloading

Step 3: Inspect and reload

Step 4: Plug in and restart the printer

For more troubleshooting guides, please refer to this page: Troubleshooting Guide

Back to Top

Updated on: 01/30/2026

Share your feedback

Send My Feedback Cancel

Thank you!