Configuring Menus Not Appearing at Point of Sale

Introduction

Menus Not Showing Up at POS? (Point-of-sale) Here's How to Fix It

When setting up a Point of Sale (POS) system, ensuring that all configured menus appear correctly is essential for smooth operations and a seamless customer experience. However, it’s not uncommon for certain menus or items to go missing due to configuration issues. In this article, we’ll walk through the common reasons menus may not appear at the POS and provide step-by-step guidance to resolve these issues quickly and effectively.

If you're experiencing issues with menus not appearing at your point of sale, follow these steps to troubleshoot and resolve the issue:

a. Access the settings menu directly from your new order screen.

b. Select Menu.

c. On the Menu Management section, select "Menu"

a. Ensure the menu Status is active by toggling it on.

a. Review POS Dates: Check the dates configured for the menu in the point-of-sale system.

b. Verify Days of the Week: Ensure the correct days are enabled or checked.

c. Check Start and End Times: Review the start and end times set for the menu.

d. Select Correct Categories: Choose the appropriate categories to display on the new order screen.

e. Organize: Ensure items are organized correctly within their categories.

f. Select Revenue Centers: Ensure the menu is associated with the correct revenue centers.

Reference image: After configuration

Following these steps should resolve the issue, and the menu should now appear correctly on your new order screen. If the problem persists, please consult further troubleshooting resources or contact support for assistance.

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Updated on: 07/20/2026

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