Setting Up Your Self-Service Kiosk Guide

Introduction

In this article, you will find a comprehensive guide to setting up your self-service kiosk, covering all the essential aspects.

Table of Contents

Sign in to The Kiosk Device

Kiosk Settings

IMPORTANT:

Once successfully logged in to the device, you will be prompted to set the device settings.

Unlike other eatOS devices, Kiosk settings are hidden from the main screen to restrict customers from accessing the device settings and/or unauthorized changes. After the configuration of settings, you will be directed to the Welcome Home Screen.

The Settings button is hidden on the upper left side of your screen, and you can also put a PIN code on the settings.

All Kiosk settings can be configured or customized at the eatOS dashboard.

KIOSK MENU SETTINGS

a. Select or highlight categories to be available

i. Selected– (highlighted) category will be available for KIOSK ordering

ii. Not-selected – will not be shown on the KIOSK menu.

KIOSK GENERAL SETTINGS

The kiosk's general settings enable you to customize the device features and manage your user account.

What you can do:

The card reader device allows your customers to pay by card/credit card when using the kiosk device.

This section allows you to manage the kiosk device user account, switch users, and log out of the device.

Tap SAVE to save the general settings.

KIOSK GRATUITY SETTINGS

Tap SAVE to save changes.

KIOSK PRINTER SETTINGS

Tap SAVE to save changes.

KIOSK ADVANCED SETTINGS

What you can do:

a. DISCONNECT – select disconnect to disconnect from the server

b. MANUAL FETCH

Tap CONFIRM to save advanced settings.

Once you have successfully configured the KIOSK settings, tap DONE, and you will be directed to the WELCOME screen. The KIOSK device is now ready to accept dine-in and take-out orders

KIOSK ORDER SECTIONS

To begin, dismiss the welcome screen and select the order type:

Select the language option.

Once you have selected the order type, it will automatically redirect to the order menu page.

Restaurant customers can now navigate your restaurant menus by selecting categories from the menu tab (categories shown are the categories selected from menu settings)

Order section features

Review Order = customer can review their order before checkout, with an option to remove or modify the order (item)

a. Review items include:

i. QTY (quantity)

ii. Description = categories, modifiers, and add-ons

iii. Price

iv. Action

KIOSK MENU Navigation

HOW CUSTOMERS CAN ORDER AND PAY AT THE KIOSK

Ex. Customer selects ENTREES.

Ex. The customer selected ALMOND CRUSTED SALMON, selected no green beans, and added FRIES. Tap ADD TO ORDER

a. PAY HERE – card payment

b. PAY AT CASHIER – Complete payment at the counter

a. Send a receipt by email.

i. Select email and input the email address

b. Send receipt to the mobile

i. Select SMS and input your mobile number

c. Select PRINT to print the receipt

Updated on: 11/14/2025

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