OrderOS Guide
Unleash the power of eatOS MerchantOS! This comprehensive guide equips you to leverage the integrated point-of-sale system, streamlining restaurant operations, inventory management, order processing, and enhancing cus...
Introduction
Introducing OrderOS – Your all-in-one solution for seamless order management! With real-time order reception from online orders and QR dine-in, OrderOS ensures you stay in control at every step. Easily manage online orders from initiation to fulfillment, all while keeping your customers in the loop with instant notifications. Experience efficiency, simplicity, and customer satisfaction like never before. Welcome to the future of order management with OrderOS
Table of Contents
Order Management
The dashboard is divided into different categories, such as:
How to Process Online Orders
To process your online orders in the POS app, follow these steps:
Step 1: On your POS main screen navigate to OrderOS tab.
a. The "ONLINE" button, located in the upper left corner, serves as a toggle between viewing online orders. It displays the current focus on online orders. The indicator (e.g., "1") shows the number of active online orders waiting for attention, helping staff prioritize and manage orders efficiently.
Step 2: Accept the Order
a. Check the "New Order" section on your screen
b. Click on "Accept Order" to begin processing.
Step 3: Preparing the Order
a. Once accepted, the order will move to the "Preparing" column. It shows the estimated ready time based on your preparation requirements.
Step 4: Mark Order as Ready
a. Once the order is prepared, click on "Make Order Ready".
b. The order will shift to the "Ready" column once you mark it.
Step 5: Complete the Order
a. After verifying everything is accurate and ready for pickup/delivery, click on "Complete".
b. The order will then move to the "Completed" column.
How to Process Dine-In Online Orders
To process your online orders in the POS app, follow these steps:
Confirming Orders
After a customer completes their dine-in order and receives payment confirmation, the order will appear in the New Order tab.
When you tap the order ticket, you'll find the order details and these choices:
a. Cancel Order - Cancel the order if needed.
b. Accept Order - Get the order ready for processing.
Preparing Orders
In the 'Preparing' tab, you'll find all the orders that have been confirmed and are currently being prepared.
After preparing the order, you may tap on the order ticket, and you will be presented with the following options.
a. Connect Printer - Connect to a printer and print the order ticket.
b. Make Order Ready - Indicate that the order is prepared for the customer or for service team pickup and delivery to the customer's table.
c. Back - Go back to the preparation page.
Completed
When the order has been delivered to the customer's table and payment has been completed, it will appear in the 'Completed' tab for reference.
Cancelled Orders
In the 'Cancelled Orders' section, orders that have not been confirmed within 10 minutes or have been canceled by the restaurant due to an issue will be displayed.
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Updated on: 11/23/2025
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