Managing Tickets with POP

Introduction

Welcome to the streamlined world of ticket management with POP! Empower your operations with an efficient solution for Managing Tickets. Whether you're overseeing events, managing customer service requests, or any task that requires organized handling, our platform simplifies the process, ensuring seamless coordination and increased productivity.

In the POP system, the Tickets tab is your go-to tool for tracking daily transactions and monitoring their statuses. Here's what you can accomplish with this feature:

Table of Contents

Managing Tickets with POP

Step 1: View ticket status

To check the status of a ticket, simply open the Tickets tab.

Resend the Digital Receipt:

Step 2: To resend a digital receipt, follow these steps:

2a. Tap "Ticket."

2b. Click on the "Receipt" icon.

Step 3: Add a tip.

3a. Tap the "Ticket".

3b. Swipe left on the "Total Paid" button.

(Note: Add tip is only available for open tickets)

Step 4: Refund Ticket.

4a. Access the "Ticket" section.

_Note: Please keep in mind that refunds are only available for closed or completed tickets._

Applicable Filters

Tickets can be sorted and filtered for your convenience using various criteria. The results will automatically update based on the selected filter elements.

What you can do:

Filter tickets based on various elements, including:

Step 1: Filter tickets by "Date Range".

Step 2: Sort tickets by transaction time or order.

Step 3: Filter tickets by preferred elements, such as revenue center, employee, order type, order status, or payment mode (cash, card, gift card, etc.).

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Updated on: 11/18/2025

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