Managing Reservations in Online Ordering

This article explains how to create, view, and manage reservations through the Reservation feature in the Online Ordering section of the eatOS dashboard

Accessing the Reservation Feature

Understanding the Reservation Page

The reservation page provides a centralized view of all customer reservations.

Viewing Reservations

Creating a New Reservation

Select + New Reservation to open the reservation form.

Enter the guest's details:

Reservation Information:

After completing the required information, click Next.

Required Fields

Once seating details have been assigned, click Next.

Add products or custom items that the guest wishes to pre-order before arrival.

To add a pre-order item:

a. Select a product from the available list.

b. Or add a custom item if needed.

c. Click Next to continue.

If payment information is required for the reservation, enter the applicable payment details.

Review all information and click Next.

Provide any additional reservation information required by your operation.

Efficient Management Tips

Summary

The reservation feature in Online ordering helps streamline guest booking management by allowing staff to create, view, and organize reservations from a single location. By completing each step of the reservation workflow - Guest Information, Sitting Details, Pre-order Details, Payment Details, and Other Details--you can ensure a smooth and efficient reservation experience for both staff and guests.

Updated on: 06/11/2026

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