KDS - Unseen and Seen Features

Introduction

In a busy restaurant environment, managing orders efficiently is crucial. The eatOS Kitchen Display System (KDS) is equipped with features designed to streamline the order management process. Two vital functionalities within the system are the "Unseen" and "Seen" sections. This article will explain their roles and how to use them effectively.

Table of Contents

Unseen Orders

Seen Orders

Item Summary and Orders in Queue

Unseen Orders

Upon receiving new orders, they are initially categorized under "Unseen." This section ensures that your team is aware of incoming orders that have not yet been viewed or acknowledged.

Key Features of the Unseen Section

Seen Orders

Once orders are acknowledged, they move to the "Seen" section. This area helps your team track and manage orders that are currently being prepared or have been completed.

Key Features of the Seen Section

Item Summary and Orders in Queue

Item Summary:

Located on the right side of the screen, this section provides a summary of all items for preparation. It helps track the volume and type of dishes queued for cooking.

Orders in Queue:

Displayed at the bottom of the screen, this indicator shows the number of orders currently in the queue. It provides a quick snapshot of the pending workload, helping the team stay organized and on schedule.

Benefits of Using Unseen and Seen Features

By utilizing the "Unseen" and "Seen" features effectively, your restaurant can maintain a smooth order management process, ensuring timely and accurate delivery of dishes to your customers.

Conclusion

Understanding and using the "Unseen" and "Seen" features on the eatOS KDS can significantly enhance your restaurant’s operational efficiency. By keeping track of orders at every stage, from receipt to preparation, you can ensure a seamless, error-free service that keeps your customers satisfied.

Updated on: 01/11/2026

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