KDS - How to Fulfill a Ticket/Order

Introduction

Welcome to this guide on efficiently processing tickets and orders using the KDS (Kitchen Display System). By following these simple steps, you'll be able to streamline your workflow and provide your guests with top-notch service. Let's dive in!

How to Fulfill an order KDS V4 eatOS

Fulfilling Individual Items

Step 1: Identify the Item: Start by locating the item you're ready to fulfill. Each item's status is indicated by an eye icon.

Step 2: Initiate Fulfillment: Tap on the eye icon of the specific item you want to fulfill. The icon will change as the order progresses. If you accidentally select the wrong item, don't worry, simply tap the back arrow and choose the correct item.

Step 3: Confirmation: Successfully served items will display a green bell icon, indicating fulfillment.

Fulfilling an Entire Order

For quick and efficient processing of multiple items, you can fulfill the entire order at once:

Batch Fulfillment: Tap on the Seen status. This action will mark all items in the order as ready for delivery.

Tip for Optimal Workflow

While you can fulfill an entire ticket order by tapping the status bar or the Seen box, some kitchens prefer to fulfill individual items as they're prepared. This can be done by tapping the eye icon of each product item.

By mastering these steps, you'll efficiently navigate the KDS and ensure a seamless order fulfillment process.

Remember, delivering a satisfying dining experience to your customers starts with a well-organized kitchen. Utilize the KDS to its fullest potential and leave your guests impressed with your prompt and precise service.

For a visual walkthrough, you can also refer to our tutorial video linked above. If you encounter any issues or need further assistance, our support team is always here to help.

Start fulfilling orders like a pro and elevate your culinary operations with KDS!

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Updated on: 11/09/2025

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