How to Take Order Using Order & Pay

Introduction

This simple guide is your key to mastering the art of taking orders effortlessly using Order & Pay technology. Discover how this innovative approach streamlines the process, ensuring a seamless and convenient experience for both customers and staff. Let's dive in and unlock the simplicity of modern order management.

Depending on restaurant size and requirements, table management can be an optional feature on your Point-of-Sale. This must be configured at the eatOS dashboard.

Table of Contents

The Order & Pay home screen shows your zone area and table with the number of seats and table status.

To initiate a transaction: Select the table number and the number of seats. Once done, you will be automatically directed to the Order Menu section.

New Order - Menu

Menu section shows the available menu/products. It allows you to take an order and add items/products to the Order section.

To start taking an order, follow the steps below:

Step 1: Select the preferred items/ products.

(Note: You have the option to apply for a product discount (if applicable). Just tap the Discount icon found at the top left corner.)

Step 2: Tap "Add-ons" to add applicable items.

Step 3: Tap "Add" to add an order to the tab.

New Order - Order

Order section shows the customer their current cart and the payment summary breakdown, including Applied Discount, Applied Tax, and the Total Amount.

In this section, these are the things that you can do:

Step 1: Edit- This is if a customer missed adding an add-on or special notes, or would like to remove an item instead.

This is only applicable when the order has not yet been fired to the kitchen.

Step 2: Fire- Send the order to the kitchen for advance order preparation.

Step 3: Charge- perform or collect payment.

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Updated on: 11/18/2025

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