Enabling Save and Fire Orders at the Point of Purchase

Introduction

Managing orders efficiently at the point of sale (POS) is crucial for ensuring smooth operations in any hospitality or retail environment. By leveraging the "Save and Fire" settings in your POS Control Center, you can optimize the ordering process, enhance customer satisfaction, and streamline kitchen workflows. Below, we explore how to enable these settings and highlight their benefits.

Understanding Save and Fire Orders

In a POS system, "Save" and "Fire" are two critical functionalities:

How to Enable 'Save' and 'Fire' Settings

To enable these functionalities, navigate to the POS Control Center settings. Follow these steps:

Benefits of Using Save and Fire Orders

By allowing servers to save orders and review them before sending, the potential for errors caused by hasty inputs is reduced.

Customers can modify their orders until they are finalized, leading to higher satisfaction. Additionally, orders can be taken at a relaxed pace, improving table-side interactions.

Orders are sent to the kitchen only when finalized, allowing kitchen staff to focus on preparing confirmed orders and minimizing the risk of redundant preparations.

Servers can manage multiple tables and orders more efficiently. They can take new orders, handle payments, and attend to other tasks without immediately dealing with the kitchen.

Practical Example

Consider a busy dine-in scenario where customers at different tables are placing orders intermittently. Here’s how the Save and Fire functionality can be beneficial:

a. Access the tickets tab and select the saved ticket.

b. Tap the "Add More Items" button to continue the order

By utilizing the Save and Fire settings, the server ensures that no order is rushed or incorrectly sent, maintaining a smooth and efficient workflow.

Conclusion

Enabling and using the Save and Fire settings in your POS system can significantly improve order accuracy, customer satisfaction, and kitchen efficiency. By configuring these options in the POS Control Center, you can tailor your order management process to meet the unique demands of your business.

Updated on: 11/16/2025

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