Complete Online Ordering Guide

Introduction

In today's digital age, online ordering has become a vital component for businesses in the food service industry.

To stay competitive and cater to evolving customer preferences, integrating online ordering capabilities is crucial.

With the eatOS dashboard, you have a powerful tool at your disposal that simplifies and enhances the online ordering experience for both you and your customers.

This comprehensive guide will walk you through every aspect of online ordering with the eatOS dashboard. From setting up the accepted order type and configuring delivery options to managing orders and analyzing online store performance.

Table of Contents

How to Set Up Online Ordering: General Settings

How To Set Up Online Ordering - General Setting from eatOS - Restaurants Made Simple on Vimeo

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Step 1: Navigate to the eatOS dashboard

Step 2: Select "Online Ordering," then choose "General,"

Step 3: Start by uploading images or videos to begin the process.

3a. Welcome Images or Videos - upload welcome images or videos shown on your online store. See the recommended file size.

3b. Select the theme color

3c. Logo - upload your restaurant logo

Step 4: Enter your restaurant information

4a. Restaurant Name - enter your restaurant name

4b. Phone - enter your restaurant phone number

4c. Address - enter your restaurant address

4d. Create your own URL - input your restaurant domain name

4e. Cuisine - select the type of cuisine for your restaurant

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How To Set Up Online Ordering Storefront Settings

updated STOREFRONT SETTINGS eatOS

Step 1: Navigate to the online ordering section and choose the "Storefront Settings" option.

General - allows you to quickly enable or disable the order types accepted and set the preferred order prep time.

Accept Order Type - Enabling the options will enable the order types. Toggle on the order type to be accepted by your restaurant - Dine-In, Pickup, Delivery, and Curbside.

Order Prep Time - Set the required preparation time.

Receiving Orders

Revenue Center

See the revenue center article for reference

Notification to Customers

Embedded Button

This feature allows you to integrate your online store into your website. Paste the code to embed the content into your website.

You can generate a custom or predesigned embedded code before copying the code to your website.

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Configure the related settings for the Dine-In order type.

Pause Order - If the pause order is enabled, it will temporarily be unable to accept “Dine-In” orders.

Dine-In Settings:

Dine-in Hours - configure the preferred days and times to accept the enabled order type. By default, the schedule is set to the same as the restaurant schedule. Click on the ellipsis or 3 dots icon to change the settings.

In this section, you can set up your dining hours, receive orders, allocate revenue centers, adjust notification settings, and customize the embedded button.

_To save the dine-in hours settings, simply tap on the save button._

Receiving Orders

Send Orders to QSR - If applicable, enable the merchant in the point-of-sale location settings.

Fire Directly to Kitchen - Online orders will appear directly on the kitchen order screen for processing.

Revenue Center

Notification to Customers

Embedded Button

This feature allows you to integrate your online store into your website. Paste the code to embed the content into your website

You can generate a custom or predesigned embedded code before copying the code to your website.

The configuration settings for Pickup, Delivery, and Curbside order types are identical. These settings allow you to customize the days and times during which you want to accept orders for each enabled order type. By default, these hours follow the same schedule as the restaurant's general schedule. If you wish to make any changes, you can easily modify these settings by selecting the associated order type.

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Online Ordering Setup Delivery

Guide to Establishing Online Ordering and Delivery Services

Enable Doordash - DoorDash is a food delivery platform that connects customers with local and national businesses.

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Add Delivery Zone

Delivery zones enable you to create custom regions so accurate delivery fees can be set for orders depending on the customer's location.

How to Add a Delivery Zone

Creating well-defined delivery zones is pivotal for accurate delivery fees. Here's your step-by-step guide:

Step 1. Access Your Dashboard: Log in and navigate to the Online Ordering section, then select Delivery.

Step 2. Click "Add Delivery Zone:" Initiate the setup process.

Step 3. Select Zone Type:

a. To designate a delivery zone by clicking on the map area, choose the Shape option. Draw the designated area on the map and tap the add the shape details button:

i. Delivery Zone Name - The name assigned to a specific geographic area for delivery services.

ii. Color - The designated color associated with a delivery zone for easy identification.

iii. Delivery Fees ($) - The charges applied for delivery services within the designated zone.

iv. Tap Save to save the delivery details. - Press the Save button to store the entered information regarding the delivery zone.

b. Choose "Circle" to define a zone based on radius and enter the delivery zone details.

i. Delivery Zone Name - The name assigned to a specific geographic area for delivery services.

ii. Color - The name assigned to a specific geographic area for delivery services.

iii. Delivery Radius (miles) - The distance from the delivery origin point within which orders are delivered.

iv. Delivery Fees ($) - The charges applied for delivery services within the designated zone.

v. City - The name of the city where the delivery zone is located.

vi. State - The state where the delivery zone is situated.

vii. Postal Code - The postal code associated with the delivery zone.

viii. Tap Save to save the delivery details. - Press the Save button to store the entered information regarding the delivery zone.

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Online Ordering Payment

This section will show you how to enable Payments on Online ordering.

Setting Up An Online Ordering Payment System

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Online Ordering Support

This section of the online ordering setup will show the summary of support tickets generated from the online ordering store.

What you can do:

View open support ticket- the open ticket enables you to process a partial refund, a full refund, and close the order ticket.

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Online Ordering Promo Code

The promo code section will enable you to add a promotional discount code for occasional events or promos of your restaurant.

Guide To Creating Online Ordering Promo Codes

What you can do:

Tap + New Promo Code and enter the required information.

1a. Promo Status- Allows you to either keep the promotion active or disable it.

1b. Promo Code Name - Please input a name for the promo code.

1c. Promo Type - Choose the type of promo code to be either a percentage or a fixed amount.

1d. Promo Code Value - Enter the value of the promo code, based on the selected promo type.

1e. Promo Code - Enter the code associated with the promo name.

1f. Min Mount - Enter the minimum amount required to avail of the promo.

1g. Promo Expiration date - Choose a date to conclude the promo.

1h. Discount Applicable On - Choose the days when the promo can be applied.

1i. Stock Active - Utilize this feature to enable or disable the promo code.

1j. Stock - Specify the number of available stocks for this promo.

Tap “Save” to save the new promo code

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Online Ordering: Set up QR at the Table

This section allows you to customize QR codes, assign range tables, and export and send the QR code to your email.

How To Generate A QR Code

Step 1: Log in to eatOS dashboard, select “Online Ordering” and select “QR Order at Table”

Step 2: Configure logo settings:

2a. Upload your restaurant logo

2b. Enter your restaurant name

2c. Choose a theme color

2d. Enter a welcome message

Step 3: Configure export settings:

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Updated on: 10/05/2025

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