Analytics and Reports - Exceptions

Introduction

The Exceptions Analytics and Reports interpret and understand your financial data. Whether you need to keep track of discounts, refunds, or cancelled orders, we have the perfect dashboard for you!

Our Discounts report quickly summarises all discounts offered in a clean and concise format to determine who's been taking advantage of your offers.

The Refunds and Voids section offers an overview of all returns processed throughout the month – a great way to identify trends that may help you create better customer experiences.

We also make it easy to track cancelled orders with accurate information about what items were being returned. This helps you pinpoint any potential problems and take corrective measures.

Table of Contents

How to Access the Exceptions Report

How to Access Your Exceptions Report in eatOS Dashboard from eatOS - Restaurants Made Simple on Vimeo

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Types of Exception Reports

Explore detailed reports of all discounts provided. This helps in analysing:

Steps to Access:

Access detailed reports of all refunds processed. This assists in gaining insights into:

Steps to Access:

Get accurate reports on voided transactions to help you understand:

Steps to Access:

Analyse detailed reports on cancelled orders, giving insight into:

Steps to Access:

Discounts

This discount report reveals an insightful look into the discounts accepted and authorised by an employee within a specified time frame. An intriguing peek into who delivered them and why they were granted, it's sure to provide you with all the details you need.

What you can do:

a. Select employee- where to send the daily discount report.

b. Tap “Subscribe”

a. Select Email Address - where to send the daily discount report.

b. Tap “Send”

Discount analytics shows:

Summary of Discounts

Refunds

Refunds help ensure accuracy in your sales by providing transparency when it comes to sales and returns. Refunds can be done at the individual product level or at the total sales order level.

Product-level refund - is when you issue a refund only for a product or part of an order, rather than the entire transaction.

Total-level refund - is when a refund is issued for the entirety of a transaction made by a customer.

To view the processed refund:

Step 1: Navigate to eatOS dashboard analytics and reports

Step 2: And select “Refunds” under Exceptions

What you can do:

Summary of Refunds

Void Report

The Void Report page is designed to give you a comprehensive view of all voided transactions. Here are the key features:

a. Date Range Selection

At the top of the report, you can set a specific date range for the transactions you want to review. Simply use the calendar tool provided to select the start and end dates. For example, you may want to view voided transactions from February 16th, 2024.

b. Time Filter

Next to the date range, you have the option to filter the transactions by time. This can be particularly useful if you want to narrow down voids to specific business hours or shifts.

c. Employee Filter

You can also filter the report by the employee. Use the dropdown menu to select a specific employee and view all voided transactions they have authorised.

d. Export Button

On the top right corner of the report, there is an 'Export' button. Clicking this will allow you to export the Void Report in various formats, making it easy to share with team members or use for further analysis.

The Void Report provides detailed information for each voided transaction, including:

Cancelled Orders

The cancelled orders list shows customers the full history of all orders that were either cancelled by the customer or cancelled by the merchant. This list includes the reason for cancellation when the cancellation request was made and the original order details.

To view cancelled orders:

Step 1: Navigate to eatOS dashboard analytics and reports

Step 2: And select “Cancelled Orders”

What you can do:

Summary of Cancelled Orders

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Updated on: 07/15/2026

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