Technology has changed the way people do business in today's dynamic restaurant industry. This innovation incorporates the use of Customer Facing Displays, resulting in increased efficiency and improved customer satisfaction.
For restaurant owners and managers, Customer Facing Displays improve order accuracy, streamline transactions, and enhance customer experience. They allow real-time order review, price confirmation, and seamless payments, reducing errors and speeding up service for a more efficient dining experience.
Here are five key benefits of integrating this technology into your restaurant.
1. Improve Order Accuracy and Decrease Errors
Mistakes in order processing can frustrate customers and waste resources. A Customer Facing Display ensures guests can review orders before finalizing them. It allows customers to verify item selections, modifications, and pricing, thus reducing the chances of miscommunication with the staff.
It confirms customers' orders while reducing errors and refunds. This also saves time and helps restaurants preserve higher standards of service.
2. Checkout: Faster and Reduces Wait Times
Waiting for a very long time degrades customer satisfaction and overall restaurant performance. A checkout display helps customers review a bill quickly, split payment, or pay as quickly as possible.
Since they are connected to the Point of Sale, these screens hasten the checkout process and reduce verbal communication between people at the checkout. As long as people pay through cash, card, or mobile, the system ensures that every transaction is hassle-free and smooth.
3. Increased Transparency and Trust
Customers appreciate itemized pricing and transparency in order details. A Customer Facing Display should show real-time itemized bills, discounts, taxes, and loyalty points to the customer.
Nothing would perplex customers and mislead them about pricing. Upfront, clear, and direct pricing also helps build trust between the restaurant and guests, as they feel comfortable purchasing. This reduces arguments over incorrect bills and also improves customer relationships and repeat business.
4. Upsell and Revenue
An order confirmation screen is not only a tool but also a marketing opportunity. Restaurants can use the screen for promotions, recommending add-ons, or airing high-margin menu items.
For instance, a customer may ask for a burger, and a screen may present an opportunity to upgrade the purchase to a combo meal or buy a dessert on sale. This encourages customers to make impulse purchases and, thus, raises sales volumes.
By placing carefully chosen promotions on the display screen, restaurants can increase sales without forcing someone to advertise a product every minute.
5. Higher Customer Participation and Satisfaction
The Customer Facing Display makes the dining experience more delightful, interactive, and visually appealing. Digital menus, promotions, and loyalty program details make content engaging for customers while they wait.
Self-service kiosks with Customer Facing Displays make ordering easier at quick-service and fast casual restaurants. Restaurants tailor customer interaction by allowing them to take charge of their orders and payments.
Happy customers will return, write positive reviews, and bring in friends.
Conclusion
A Customer Facing Display is a game-changer for modern restaurants, ensuring accuracy, efficiency, and trust among customers. It can also decrease order errors and increase sales; it's an all-around way of streamlining things for a better guest experience.
Implementing a Customer Facing Display integrated with the Point of Sale system makes sense to restaurant owners and managers seeking a competitive advantage. Book a demo with eatOS to transform your restaurant now, and be sure that customers have a delightful, interactive, and transparent experience.
