Tableside ordering systems are the hottest ticket to hit restaurants since bottomless mimosas—okay, maybe not that hot, but close. Allowing customers to peruse menus, customize orders, and even pay their bills—all with a tap on a sleek tablet. It's like having a personal waiter at your very beck and call, except way more tech-savvy, and hopefully less prone to forgetting your extra side of fries.
With much convenience comes much responsibility in terms of security and privacy. After all, you quite definitely don't want a customer's financial information or dietary restrictions to end up on the internet faster than you can say "scallion pancake." So, before you ditch the paper menus for a fleet of tablets, let's bust a move on some key security and privacy considerations for your tableside order systems.
Don't Let Your Data Get Hacked: Security on the Dance Floor
Think of your tableside ordering system as a high-stakes dance competition. Your data is the trophy, and hackers are only those rivals trying to steal it. Here's how you ensure they never win:
Encryption is Your Best Friend
Like a great salsa, secure data requires rhythm—encryption. It scrambles your customer information so that to any interceptor, it's gibberish. Look for ordering systems using strong encryption standards like AES-256. That's the industry standard of excellence, and for good reason.
Keep Those Updates Coming
Technology is a lot like a constantly updated dance routine. New security threats are always coming up. That's why you have to keep your tableside order system software up to date. Most of the good people out there who provide this kind of tech do auto-updates, but it doesn't really hurt to check on your own either.
Password Power
Weak passwords are the Macarena of cybersecurity: everybody remembers them, and they're no more useful than a wet napkin. Enforce robust and formidable password policies for your staff who will be accessing the system. Think long, complex combinations that would make even the most skilled hacker dizzy.
Privacy Matters: Keeping Your Customers in the Loop
Security is important; however, it need not be at the expense of privacy. Your customers give you private information. It is important to be very open regarding how personal data will be used and protected. Make your customers feel confident and groovy with these tips:
Privacy Policy Cha Cha Cha
In that case, have an express and succinct privacy policy showing what data you collect from customers through the tableside order system, how you make use of the information, and whom you share it with. Ensure easy accessibility to it on your website and within the ordering app itself. Nobody is fond of hidden surprises—least of all where their data is involved.
Opt-in for the Win
Empower your customers with control over their information. Allow them to opt in, or even better, to opt out of receiving marketing emails or promotional offers through the tableside order system about upcoming salsa dance lessons. No one likes to think that they are being spammed with unnecessary emails unless, of course, they had opted in for them.
Minimisation Mambo
Collect only what is necessary for the ordering system to work. There is no reason to have a record of a customer's entire life story just because he ordered a burger and fries. The less data you collect, the less there is to potentially compromise.
Train Your Crew
Want to teach your staff why data privacy in customer/staff information handling is important and the steps involved in case of a breach? Think about it as some kind of team dance—the members have to work together to avoid missteps.
Security and Privacy: The Powerful Pair
Consider the safety and privacy of the application first, so it's a recipe for success, not a recipe for disaster. Customers have confidence once they learn that all their information is safe and secure within this system. This will brim over into confidence and loyalty—essentially, buttressing more happy customers who are more successful in salsa-ing their way right back to your restaurant table.
Conclusion
Don't let security and privacy concerns stand in your way of tableside ordering systems' benefits. Book a demo with eatOS and see how we prioritize security and privacy so you can focus on what matters most- providing an exceptional dining experience for your customers.
